Frequently Asked Questions
Everything you need to know about shopping sustainable fashion at Clothes Mentor Arlington TX #293
What is the return policy for online orders?
We offer a 7-day return window for online purchases. Items must be in their original condition with all Clothes Mentor tags still attached. Please note that shipping costs are non-refundable.
How do you ensure the authenticity of designer handbags?
At Clothes Mentor Arlington TX #293, we take authenticity seriously. Our experienced staff meticulously inspects every designer item, and we use third-party authentication services for high-end luxury brands to ensure you are getting the real deal.
Do you offer shipping or in-store pickup?
We offer both! You can choose standard shipping at checkout or select 'In-Store Pickup' to collect your items for free at our Arlington location during regular business hours.
What condition are the clothes in?
We only accept 'gently used' items that are in like-new condition. Every piece is inspected for stains, holes, or excessive wear before it is added to our inventory, ensuring high-quality fashion at a fraction of retail prices.
Can I sell my clothes to you online?
Currently, our buying process is handled in-person. You can bring your trendy, brand-name clothing and accessories to our Arlington store, and we will pay you cash on the spot for the items we accept.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like Apple Pay and Google Pay.